Privacy Policy

1. Introduction

GK-ING d.o.o. (hereinafter referred to as "the company" or "we"), located at Ropoča 47, Ropoča, 9262 Rogašovci, Slovenia, is committed to protecting the privacy of its users and visitors to the website www.carolinaluxurystay.com (hereinafter "the website"). This privacy policy outlines how we collect, use, protect, and share personal data.

2. Data we collect

We collect the following types of personal data:

Contact details: name, surname, email address, phone number.
Booking information: check-in and check-out dates, special requests.
Payment data: transaction details, but no storage of credit card information.
Technical data: IP address, device information, cookies, and other data collected when visiting the website.

3. Purpose of data collection

Vaše osebne podatke obdelujemo za naslednje namene:

Omogočanje in upravljanje rezervacij nastanitve.
Komuniciranje glede vaših povpraševanj in rezervacij.
Izboljšanje uporabniške izkušnje na spletni strani.
Zakonske obveznosti, vključno z izstavljanjem računov in evidentiranjem gostov.
Direktno trženje (z vašim soglasjem).

4. Data storage and protection

We store personal data only as long as necessary to fulfill the above-mentioned purposes and in compliance with applicable legislation. We implement technical and organizational measures to protect data against unauthorized access, loss, or misuse.

5. Data retention period

We retain personal data only for as long as necessary to fulfill the purposes for which they were collected or as required by applicable legal obligations. Booking and payment data are retained for 10 years due to accounting regulations, while contact details for marketing purposes are kept until consent is withdrawn or for a maximum of 2 years after the last interaction. After the retention period expires, data is securely deleted or anonymized.

6. Sharing data with third parties

We do not sell or disclose your data to third parties, except in the following cases:

Service providers: We collaborate with service providers (e.g., payment processors, booking platforms) who process data on our behalf.
Legal obligations: We disclose data when required by law.

7. Cookies

Our website uses cookies to enhance the user experience. More information about cookies and how to manage them can be found in our Cookie policy.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access and rectify your personal data.
Request deletion of data if there are no legal grounds for retention.
Transfer your data to another service provider.
Restrict or object to data processing.
Opt-out of receiving marketing communications. To exercise your rights, please contact us at: info@carolinaluxurystay.com

9. Changes to the Privacy policy

We reserve the right to update this privacy policy. Any changes will be published on our website.

10. Contact Information

For any questions regarding privacy and data protection, please contact us at:

GK-ING d.o.o.

Ropoča 47, Ropoča, 9262 Rogašovci, Slovenia

E-mail: info@carolinaluxurystay.com

Telephone: +386 (0)31 601 992

Telephone: +386 (0)41 723 041

Ropoča, 22.1.2025